About

Insurance claims shouldn't need a translator.

Most people make a home insurance claim once or twice in their life. The people handling it deal with hundreds a year. That gap, in knowledge and in vocabulary, is where most of the stress comes from.

Claims Decoded closes the gap. Each guide takes one situation homeowners actually ask about, like a leak, a storm, or a claim that's gone quiet, and explains in plain English what usually happens, what the policy words mean, and what you can reasonably do next.

Who writes it

Guides are written and reviewed by a UK claims professional with years of hands-on experience of home insurance claims, from burst pipes to subsidence.

What it isn't

Claims Decoded doesn't handle claims, act for policyholders or insurers, or give advice on individual cases. It's general information to help you understand the process and ask better questions. For advice on your own situation, speak to your insurer, or to a regulated professional.

If something here is out of date or unclear, get in touch.